Member Self-Service Guide

We encourage you to use Online Banking, Mobile Banking, and ATMs, which can meet most of your needs and are available to you 24/7.

  • ACCOUNT SERVICING
  • Address Change
  • Log into Online Banking and click on "Contact Information" within the settings menu. From there, you can make changes by clicking on the pencil icon or the green text. In the Mobile App, select "Contact Information," then select the field you want to change. Complete your updates and press "Save Changes."
  • Debit Card Reorder (7-10 business days)
  • Call us at 301-586-3400 or submit your request using our Secure Contact Form.
  • Certificate Renewal
  • All certificates are automatically renewable. To change your renewal instructions, please call or email Member Services at 301-586-3400 or memberservices@marketusafcu.com.
  • Statement Viewing and Printing
  • Log into Online Banking and choose the account you wish to view. For added convenience and security, use the e-Statements tab to enroll in paperless statements.
  • Check Order
  • Click Order Checks and follow the prompts.
  • Check Stop Payment
  • Log into Online Banking, select your checking account and click the "Stop Check" button.
  • e-Alerts
  • Log into Online Banking and use the e-Alerts tab to manage security alerts - or use the e-Statements tab to access transaction or balance alerts.
  • Report a Lost or Stolen Card
  • To report a lost or stolen debit card after hours, call (888) 241-2510. To report a lost or stolen credit card 24/7, call (800) 453-4270.
  • Hardship Request
  • Call us at 301-586-3400, email memberservices@marketusafcu.com, or use our Secure Contact Form
  • Travel Notifications
  • For debit or credit card travel notifications, call or email Member Services at 301-586-3400 or memberservices@marketusafcu.com.
  • TRANSACTIONS
  • Request Official Check (payable to member by mail)
  • Log into Online Banking, select the account, and click on the "Check Withdrawal" button.
  • Domestic Wires
  • Download the Wire Request Form and fax the completed form to 301.586.3415. Alternatively, contact us at memberservices@marketusafcu.com and we can send you the form securely via Docusign.
  • Check Deposit
  • Log into Mobile Banking and use the Mobile Deposit feature to deposit your checks.
  • Balance Transfer
  • Log into Online Banking and click on the Credit Card tab to access the balance transfer feature.
  • Sending Money to Another Person
  • Log into Online or Mobile Banking and use the PayPal feature to send funds.
  • Bill Pay
  • Log into Online or Mobile Banking and select "Bill Pay."
  • Loan Payments from Non-Market USA Card
  • Click Pay My Loan and enter your information.
  • Loan Payments from a Market USA Account
  • Log into Online or Mobile Banking and select "Transfers."
  • HELOC Advances
  • Log into Online or Mobile Banking and select "Transfers."
  • NEW PRODUCTS
  • New Member Account
  • Click Join Now to submit an online membership application.
  • New Account for Existing Members
  • Log into Online Banking and click on the "Open New Account" button.
  • Loan Applications
  • Log into Access our loan application to apply online.
  • ONLINE SERVICE SUPPORT
  • Online Banking Password Reset
  • On the home page, click "forgot password" and provide the required information.
  • Online Banking Enrollment
  • On the home page, click "Enroll" and follow the prompts.