Member Self-Service Guide

We encourage you to use Online Banking, Mobile Banking, and ATMs, which can meet most of your needs and are available to you 24/7.

  • ACCOUNT SERVICING
  • Address Change
  • Log into Digital Banking → Click the profile icon in the top right corner → Settings → Contact
  • Debit Card Reorder (7-10 business days)
  • Online Banking
    Log in → Accounts → Card Controls → Click on Card → Replacement Options → Choose Reason → Continue → Submit

    Mobile App
    Log in → More → Accounts → Card Controls → Tap on Card → Replacement Options → Choose Reason → Continue → Submit

    You can also call us at 301-586-3400 or submit your request using our Secure Contact Form.
  • Certificate Renewal
  • Online Banking
    Log in → Select Certificate → Certificate Details → Maturity Payment Method

    Mobile App
    Log in → Select Certificate → Show Details → Edit Maturity Option

    All certificates are automatically renewable. To change your renewal instructions, log into digital banking or contact Member Services at 301-586-3400 or memberservices@marketusafcu.com.
  • Statement Viewing and Printing
  • For added security and convenience, enroll in eDocuments.

    Online Banking
    Log in → Accounts → eDocuments → Statements → Click to view and print

    Mobile App
    Log in → More → Accounts → eDocuments → Statements → Click to view and print
  • Check Order
  • Online Banking
    Log in → Tools → Check Services → Reorder Checks → Select account
    You will be navigated to the Harland Clarke website and will need a checkbook from your previous check order to complete the process.

    Mobile App
    Log in → More → Tools → Check Services → Order Checks → Select Account
    You will be navigated to the Harland Clarke website and will need a checkbook from your previous check order to complete the process.
  • Check Stop Payment
  • Online Banking
    Log in → Tools → Check Services → Stop Payment

    Mobile App
    Log in → More → Tools → Check Services → Stop Payment
  • Alerts
  • To receive text alerts, please confirm your mobile number for SMS text alerts in Digital Banking by clicking Tools → Settings → Contact → Mobile → select edit pencil, check the box and SAVE changes.
  • Set up alerts:
  • Online Banking
    Log in → Tools → Alerts

    Mobile App
    Log in → More → Tools → Alerts
  • Report a Lost or Stolen Card
  • To report a lost or stolen debit card after hours, call 888-241-2510. To report a lost or stolen credit card 24/7, call 833-574-3440.
  • Temporarily Block your Debit Card or Credit Card
  • Online Banking
    Log in → Accounts → Card Controls → Select Card →Click the toggle button to enable a temporary block

    Mobile App
    Log in → More → Accounts → Card Controls → Swipe to select the correct card → Click the toggle button to enable a temporary block
  • Travel Notifications
  • Online Banking
    Log in → Accounts → Card Controls → Select a card → Travel Notices → Enter dates
    Please note that you must complete this process individually for each card you want to enable a travel notice on.

    Mobile Banking
    Log in → More → Accounts → Card Controls → Swipe to select a card → Travel Notice → Add Travel Notice
    Please note that you must complete this process individually for each card you want to enable a travel notice on.

    You can also contact Member Services at 301-586-3400 or memberservices@marketusafcu.com
  • Find Out Privilege Pay Qualification & Make Privilege Pay Selection Changes
  • Your Privilege Pay limit may be seen in Digital Banking under Account Details. Privilege Pay qualification occurs daily.

    Online Banking
    Click Accounts → Your Checking Account → Account Details

    Mobile BankingClick Accounts → Your Checking Account → Show Details (at top).

    You may change your Privilege Pay settings, including opting out completely, by making changes on the Privilege Pay Settings page in Digital Banking. Click Tools → Privilege Pay Settings.
  • Skip a Pay
  • Skip a Pays requests are processed in Digital Banking. Click Tools → Skip a Pay to initiate a loan payment skip (fee applicable).
  • TRANSACTIONS
  • Transfer Money From or to an External Account
  • Online Banking
    Log in → Transfer & Pay → Transfers
    The ability to add an account will appear in your list of accounts when choosing an account to transfer to and from.

    Mobile App
    Log in → Transfers → Make a Transfer
    The ability to add an account will appear in your list of accounts when choosing an account to transfer to and from.
  • Request Official Check (payable to member by mail)
  • Online Banking
    Log in → Tools → Check Services → Check Withdrawal → Complete and submit
  • Domestic Wires
  • Download the Wire Request Form and fax the completed form to 301-586-3415. or drop it off at a Market USA branch. Alternatively, contact us at memberservices@marketusafcu.com and we can send you the form securely via DocuSign.
  • Check Deposit
  • Mobile App
    Log in → Mobile Deposit
  • Balance Transfer
  • Online Banking
    Log in → Accounts → Credit Cards → Make card selection → Menu → Account Services → Balance Transfer

    Mobile App
    Log in → More → Accounts → Credit Cards → Make card selection → Menu → Account Services → Balance Transfer
  • Sending Money to Another Person
  • Mobile App
    Log in → More → Transfer & Pay → Zelle

    Zelle is only available in the Mobile App.
  • Bill Pay
  • Online Banking
    Log in → Transfer & Pay → Bill Pay

    Mobile App
    Log in → Bill Pay
  • Loan Payments From a Non-Market USA Debit Card or Transfer From an External Account
  • On the home page, Click Pay My Loan - Debit Card or Pay My Loan - ACH and enter your information
  • Loan Payments in Digital Banking From a Market USA Account or Transfer From an External Account via ACH
  • Online Banking
    Log in → Transfer & Pay → Transfers

    Mobile App
    Log in → Transfers → Make a Transfer
  • HELOC Advances
  • Online Banking
    Log in → Transfer & Pay → Transfers

    Mobile App
    Log in → Transfers → Make a Transfer
  • NEW PRODUCTS
  • New Member Account
  • Click Join Now to submit an online membership application.
  • New Account or Loan for Existing Members
  • Online Banking
    Log in → Accounts → Quick Apply

    Mobile App
    Log in → More → Accounts → Quick Apply

    High-Rate VIP Checking and VIP Savings accounts available to open online. More accounts will be added soon. Until available, to open other accounts, please contact Member Services through the Message Center in Digital Banking (Tools → Message Center), the secure contact form on our website or calling 301-586-3400.
  • Loan Applications
  • Select your desired loan on our website and submit your application online. However, If you apply through Digital Banking using Quick Apply, some of your information in the application will be prefilled
  • ONLINE SERVICE SUPPORT
  • Online Banking Password/User ID Reset
  • On the home page, click "I forgot my password" or "I forgot my User ID" and provide the required information.
  • Online Banking Enrollment
  • Online Banking
    On the home page, click "Register" and follow the prompts.

    Mobile App
    Tap "Register a New Account"