Zelle® is a fast, safe and easy way to send money to friends, family and other people you trust, wherever they bank1. Whether you're paying rent, gifting money, or splitting the cost of a bill, Zelle® has you covered.
Send money directly from your account to theirs - typically in minutes1.
Use Zelle® with people you know and trust in the app or Online Banking
Send money using just an email address or U.S. mobile number.
1. Log into the app or Online Banking.
2. In the main menu, select "Zelle®".
3. Enroll your email address or U.S. mobile number.
4. You're ready to start sending and receiving money with Zelle®.
Safety Reminder: Market USA will never ask you to send money with Zelle® or any other payment platform. We will also never contact you via phone or text to ask for a security code. If anyone reaches out to you to ask you to send money or provide a code, it is likely a scam. For tips on keeping your money safe, visit zellepay.com/pay-it-safe.
Zelle® is a fast, safe and easy way to send money to people you know and trust. Money is sent directly between a bank or credit union account in the U.S., typically within minutes1. With just an email address or U.S. mobile number, you can send money to people you trust, regardless of where they bank1.
You can send, request, or receive money with Zelle®. To get started, log into Market USA's mobile app or Online Banking and select "Zelle®" from the menu. Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, review and accept the terms and conditions, and you're ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.
To request money using Zelle®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review and hit "Request". If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request2 money. If the person has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Market USA account, typically within minutes.
If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
Your email address or U.S. mobile number may already be enrolled with Zelle® at another bank or credit union. If you would like to move your email address or U.S. mobile number from the financial institution where you initially enrolled with Zelle®, simply click "Transfer" when prompted during the Zelle® enrollment process and confirm your desired changes.
Once Member Services moves your email address or U.S. mobile phone number, it will be connected to your Market USA account so you can start sending and receiving money with Zelle® through the Market USA mobile app. Please call Member Services at 301-586-3400 for help.
Keeping your money and information safe is a top priority for Market USA. When you use Zelle® within our mobile app or Online Banking, your information is protected with the same technology we use to keep your Market USA account safe.
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor1.
Since money is sent directly from your Market USA account to another person's bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.
If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).
Neither Market USA nor Zelle® offers a protection program for any authorized payments made with Zelle® - for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Market USA mobile app using just their email address or U.S. mobile number.
Neither Market USA nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you've used the correct email address or U.S. mobile number when sending money.
In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call Member Services at 301-586-3400 so we can help you.
No, Market USA does not charge any fees to use Zelle®. Your mobile carrier's messaging and data rates may apply.
The amount of money you can send, as well as the frequency, is set by each participating financial institution. If you have questions, contact Member Services at memberservices@marketusafcu.com or 301-586-3400.
There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.
1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
2 Payment requests to persons not already enrolled in Zelle® must be sent to an email address.
Market USA Federal Credit Union is a full-service financial institution with locations in Maryland and South Carolina as well as nationwide locations through the Shared Branch Network.