No. Once enrolled, the policy will renew automatically each year at your renewal.

You can make changes to your policy during your policy renewal period. All changes are subject to underwriting approval.

The renewal period starts 60 days before the policy’s current 12-month term expires. The policy’s effective date and expiration date can be found on the Declarations Page, which is included with the policy packet that is mailed to you at each new term.

You will be notified and asked to update billing information in order to keep the policy active.

Unfortunately, no. Like all pet insurers, we don’t cover pre-existing conditions on any of our plans.

Absolutely. You’re free to visit any licensed veterinarian, anywhere in the world—even specialists and emergency providers.

Yes! If you want coverage for your bird, rabbit, reptile or other exotic pet, you’ll find it with Nationwide^®. To enroll in the Avian & Exotic Pet Plan, please call 877-738-7874.

Veterinary experts are available 24/7 through vethelpline^®, a service provided exclusively for Nationwide^® pet insurance members. You can get live help with any pet health concern, including identifying urgent care needs. Please note, a vethelpline consultation is not a substitute for a visit to your primary veterinarian.

Mail:

Nationwide Claims Dept.
P. O. Box 2344
Brea, CA 92822-2344

Email:

submitmyclaim@petinsurance.com

Online:

Submit claims through your Nationwide Pet Account Access page at my.petinsurance.com. Please allow 48 hours from the time you submit your claim for it to appear online.