"I called the Member Service Center with an issue that I wasn't even sure they could assist me with. I spoke with Mr. Pancholi, who was VERY solutions oriented and made me aware of several possible options to help me. He wasn't judgmental and was diligent about finding a resolution. He reviewed my account, helped me fill out some paper work and before I knew it, the issue was resolved! I am grateful for the superb service provided by Mr. Pancholi. My interaction with him was priceless and something I don't think I will get anywhere else. I plan to spend the rest of my life as a committed Market USA FCU member because of the great service and attention like I received today! If I said thank you every day for the rest of my life, it still would not measure up to what he did for me!!."
LaLonnie T.
"I had the pleasure of doing business with Ketan, who works in the Member Service Center, a few months ago when I ended up purchasing 3 cars within one weekend. His customer service, knowledge, tentativeness, and follow thru is like nothing I've ever experienced. He made me feel like I was his only customer! Not only did he help process our loan request, but he did it in record time as we were dealing with time restraints that day with the car dealer. Basically, what I'm trying to say is that Ketan is the best! I love dealing with him and there hasn't been a question or problem that he couldn't fix for me."
Micheline R.
"I have been a member of the credit union for 25 years, and during that time, whenever I had a concern, issue, or thought, I have always had great service from the branch in Mauldin, SC. I met Sheila Cureton when I first joined and she has been nothing short of a miracle the entire time I have been doing business there. If she does not know the answer, or if she has to get others involved, she jumps on it. I truly appreciate her and am so glad that you have her as an associate. She is definitely a GOD send and a blessing to our family. Thank you from the bottom of our hearts."
The McNerlin family - Missionaries to Honduras
"I have been a member of Market USA Federal Credit Union for well over 20 years and have benefited from my membership time after time. The staff at the Mauldin Branch truly care about their customers and I find pleasure in the fact that we refer to one another as friends! Life throws us many curve balls with unexpected expenses and worries on how to meet the financial needs of the situation. It's easy to consult with a friend when you are experiencing these types of incidents and that's why I have discussed matters such as these with the Market USA staff. From major car repairs, purchasing vehicles, college tuition and even the dreaded tax bill, the team has always been there for my family, always ready and willing to assist with our financial needs. I would strongly urge you to join the family, you will be glad you did!"
Ray K.
"We have been members since 1969. We do all our banking with Market USA, and so do our children and grandchildren. The entire Credit Union has worked well for us."
The Francis Family
"I opened a Market USA Federal Credit Union account. Which the process was very easy and everyone at the credit union was helpful and friendly. While opening my credit union account I also expressed interest in getting a car loan. I also completed a car loan application while opening my saving and checking account. The following morning I had an answer from Sheila at the credit union...she stated that they had approved me for my car loan with an interest rate of 3.15%. I couldn't believe it. This was the best rate I had ever received on a car loan. This was an awesome experience from start to finish."
Rondel C. (BI-LO Associate) - Mauldin, SC
"Hello. My name is Roberto Q. And I have been a member of Market USA for 5 years and every time I have had a question or concern you have helped me. The service that I get there is the best! Thanks!"
Robert Q
"Working with the folks at Market USA FCU was such a stress-free experience. I really appreciated it."
Jeff - Ahold USA
"I always receive Fantastic Service from the member service representatives and they really take good care of me. They are like family to me."
Edward P. - Quincy, MA (Stop & Shop Employee)
"I have been a member of Market USA FCU for 41 years. During this time, I've had the pleasure of dealing with Eileen for most of the time. She always assisted me with all my needs. When I moved to Tennessee, all I had to do is call her and she was there for me, helping in any way she can. Thank you - To Eileen, she's a keeper."
Albert T. - TN (Retired Giant Food Employee)
"I was interested in getting my vehicle refinanced to see if I was able to save money. I was surprised to discover I was able to save almost $100 on my monthly payments and save over 20% in interest. What's more surprising, I was able to get other add-ons like Gap and Disability protection with my savings. I also like the convenience of my payments being deducted automatically through direct deposit. I've learned now to always check with the credit union first before getting anything financed."
Jermaine K. - Washington DC
Tell us why you love the credit union!! E-mail our Member Service Center and let us know what you think.
