COVID-19 Information & Updates

What We're Doing to Help

If you have been impacted by COVID-19, here are a few options that may be available to assist

Stimulus Checks - If your stimulus funds have been applied to a negative account balance or loan - and you would prefer to make alternate payment arrangements instead, please contact us and we'll be happy to reverse the transaction so that those funds become available to you.
  • Loan Payment Relief
    • Take advantage of our Skip-a-Pay program to skip your monthly loan payment. The member self service Skip-a-Pay tool is available in Online Banking or our App. If you are not yet signed up for Online Banking you can enroll online. You must be enrolled in Online Banking before you are able to use our App (which can be download from your app store). Unfortunately, this tool cannot be used to skip payments on Mortgages, Home Equity Loans, or Home Equity Lines of Credit.
    Take advantage of our FlexPay program to lower your monthly loan payment.
    For Mortgage or Home Equity relief, please see below:
    ⚬ If you opened your 1st mortgage after September 2013, please call our mortgage servicing department at 800-231-8855.
    ⚬ If you opened your 1st mortgage PRIOR to September 2013 - or for Home Equity Loans and Home Equity Lines of Credit, please call or email us at 301-586-3400 or memberservices@marketusafcu.com.
    For additional loan relief options, such as temporarily lowering your monthly payment, please email our payment solutions department to request a consumer loan modification.
    Debt Protection Benefit PaymentsMembers with debt protection may be eligible for benefits. If you purchased MEMBERS CHOICE™ Borrower Security on a loan with us and are having financial issues due to a protected loss, please contact us to file a claim or discuss what benefits may be available. If elected, the protection may cancel your loan balance or monthly payment in the event of a protected event, like a disability or period of involuntary unemployment. Please contact us for more information including terms and conditions.
    If you have a Life Insurance or AD&D Policy through TruStage®, we understand that it may be difficult to pay the premiums by the due date. Effective immediately, TruStage will not cancel or nonrenew any policies for failure to pay premiums due for a period of 90 days. You do not need to contact TruStage or provide any documentation. Rather, a missed payment will trigger the moratorium on cancelation and nonrenewal. No late fees will be charged. Please note that throughout this period you will continue to receive your monthly bill as usual. For your coverage to remain in force, any unpaid premium will need to be repaid to get the account current. This is a limited time opportunity, and it applies only to regularly scheduled payments due after March 12, 2020. At the end of this emergency period all ongoing payments, plus unpaid premiums, will resume. If you have any questions, please contact TruStage at 855-804-0721 for Life Insurance or 855-229-4690 for AD&D.
    During this pandemic, we have temporarily suspended share certificate withdrawal penalties. For IRA Certificates, early distribution penalties may still apply; please consult the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) and your tax advisor.
    Apply to borrow up to $1,000, with our Emergency Assistance Loan. 7.99% APR, with a monthly payment of $50

    If you would like more information or have any questions, please contact our Member Service Center. We are here to help you through this difficult time.

    Changes to Branch Availability - Effective June 24, 2020

    For your protection, use our Self-Service Guide to conduct all of your business remotely. Additionally, for the protection of all members and staff, we have implemented the following changes to branch operations:

    Effective June 24, 2020, the Laurel branch lobby will be open Monday - Friday 9:00 - 4:00 p.m. For the protection of members and staff, all members will be served from the teller line. Masks are required to enter. Additionally, for your security, you will be asked to briefly lower your mask for identification purposes. Please be aware that this means that others in the lobby may be lowering their masks also.
    The Hyattsville branch will be open by appointment only. Request an appointment and one of our branch representatives will reach out to you to further discuss your needs. Shared branch services will be temporarily unavailable at our Hyattsville location.
    Our Mauldin branch is operating only its drive thru; the lobby is temporarily closed.
    Effective Saturday, April 25, all branches will be closed on Saturdays.
    Our ATM is still available for deposits and withdrawals. Requests can also be placed in the night drop. To keep our members and staff safe, we are taking extra precautions at the branches and ATMs such as increased cleaning and disinfecting, having members practice social distancing by floor markings, as well as asking employees who are not feeling well to stay home.

    All loan disbursal documents will be signed via DocuSign. DocuSign is a free and easy to use service and, best of all, your documents can be signed using a smart phone, tablet, or computer. If you do not have any means of electronic access, please call us at 301-586-3400 for assistance with signing your documents.

    Submit a Request for Us to Call You

    Our call volume is high during this crisis. Rather than wait on hold, you can message us from within our app or Online Banking, text 301-586-3400, email memberservices@marketusafcu.com or utilize our Secure Contact Form to request that we call you back. You will receive a call back within 1 business day. Please include your phone number (if not texting).

    Access Your Accounts Through Our Digital Services

    To do your part for the greater good and to keep yourself safe, we encourage you to utilize the following digital services rather than visiting a branch.

    View account balances, make mobile check deposits (App only), access recent transactions, transfer funds, send money, open accounts, pay bills and more. If you are not yet signed up for Online Banking, you can enroll online, and then download our Mobile App from your app store.
    For your protection, use our Self-Service Guide to conduct all of your business remotely.
    Monday through Friday from 9:00 am to 5:00 pm, text or call Member Service Representatives at call 301-586-3400, email memberservices@marketusafcu.com, or complete a Secure Contact Form on our website or within our mobile app.
    Access 30,000+ surcharge-free ATMs through the CO-OP and Alliance One Networks. Find an ATM near you. If you don't currently have a debit card, you can request one by contacting our Member Service Center.
    Use Apple, Samsung, or Google Pay as a way to reduce touch points when paying for items! Visit our Mobile Wallets page for more information.
    While closing locations is not something that is happening at this time, we must be prepared in the event a health risk presents itself. At Market USA we have been and will continue to implement and test our business continuity plans to meet the needs of our members. Please rest assured that we are fully prepared to continue operations in the event of an issue, and your money is completely safe. As always, your savings are federally insured up to $250,000 by NCUA, a government agency.

    Helpful Resources

    Just a reminder that we will never ask for your personal information through email. The FTC has published the following article to help protect you from scammers trying to take advantage of this situation. Coronavirus: Scammers follow the headlines

    Please check the CDC's website for the most up to date information on COVID-19 Coronavirus: https://www.cdc.gov/coronavirus/2019-ncov/. They have also provided a helpful guide on how to protect yourself and others.

    *Certain restrictions apply. Visit our Mobile Check Deposit page for details.