Internet/Mobile (Digital) Banking Help

Thank you for choosing Market USA for your banking needs. We are sorry if you are having difficulties accessing your accounts. The following information will hopefully help. If not, please let us know and we will work with you to resolve any issues. Most problems can be fixed by deleting browsing history, files and cookies (steps below).

The first step to accessing your accounts online is to set yourself up in Internet/Mobile (Digital) Banking by using a browser on your desktop computer, laptop, or mobile device. All pages are mobile optimized but you will find the process easier on a larger mobile device such as a tablet or a desktop/laptop.

Once you are set up in Internet Banking with an ID, password and verification questions, you can use our Mobile Banking app using the same login ID and password used in Internet Banking.

How do I sign up for Internet/Mobile banking
First time users can sign up for Internet/Mobile (Digital) Banking online, or call our Member Service Center at 1-800-914-4268 or 301-586-3400 and select option 3. See our instructions for signing up for Internet/Mobile (Digital) Banking for assistance.

What if I forget my Internet/Mobile (Digital) Banking password?
You can reset your password online, or call our Member Service Center at 1-800-914-4268 or 301-586-3400 to have your password reset.

What if I can't remember my User ID for Internet/Mobile (Digital) Banking?
If you've forgotten your User ID or the answers to your Internet/Mobile (Digital) Banking security challenge questions, please call our Member Service Center at 1-800-914-4268 or 301-586-3400 and select option 3 to speak to a Member Service Representative to have your enrollment cancelled. Once enrollment has been cancelled, you will be able to create a new user ID and challenge questions and answers.

What if my Internet/Mobile (Digital) Banking account has been locked out?
If your account is locked out, you will need to contact our Member Service Center to have your account unlocked. You can use our Secure Contact Form or call 1-800-914-4268 or 301-586-3400 to have your account unlocked, however, we can not reset the password for you through email.

Is it safe to do my banking on the Internet?
Transactions done through Internet/Mobile (Digital) Banking are protected in several ways. Accounts are protected with your private password and security questions. A time-out feature will automatically log you off after a period of inactivity, however, we urge you to make sure you have signed completely out of digital banking when you have completed your session. Your transactions are also secured by top of the line firewall protection.

Why do I periodically receive the message: "Your financial institution is not available at this time. Please try again later"?
Our system requires regular maintenance, which requires a brief period of service interruption. Please try again in a few minutes.

What should I do if I'm not able to log into Internet/Mobile (Digital) Banking after going through the Enhanced Internet Banking enrollment process?
Sometimes your internet browser will store internet cookies that can 'block' you from accessing some sites. From the Enhanced Internet & Mobile Banking enrollment page, try deleting your browsing history and temporary internet files and browsing cookies. For your convenience, we have provided links to directions for the most popular internet browsers below. After you you completed the steps for your browser, close all internet web browsers and attempt to enroll for Enhanced Internet Banking again. (NOTE: If you've already selected your Internet Banking password, you will not be able to go through the New User process again from the homepage. Instead, after you've closed your browser, reopen it and browse back to Market USA's website, "www.marketusafcu.com". Click on the "Digital Banking Help" link on the home page to get back to this page and then you can click on the Enhanced Internet & Mobile Banking link enrollment link at the beginning of this paragraph.)

What does it mean to "Register your computer or device"?
As part of the security features, you can elect to register your computer or mobile device during the login process. Once a computer or mobile device is registered, that device will be recognized during future logins and you will not be prompted to answer any Challenge Questions. Each device needs to be registered separately. If you elect not to register your computer or mobile device, you will be prompted to answer one of your security question whenever you log into Internet Banking.

I have already registered my computer; why am I prompted with a Challenge Question?